Use this page to ask us to delete an iSeeYu account. We will not tell you here whether an account exists for the address you give. Every request is handled the same way.
How long it takes
We aim to answer within one calendar month of receiving a valid request. If the request is complex, we may extend that period once, by two months, and we will tell you the reason.
How we will contact you
We will contact you at the email address you enter. We may ask you to confirm that you control that address, and we may ask for further identity checks if we need them to avoid acting on the wrong person's data.
What is kept
Some records survive erasure. Safety and enforcement records that name you, and records we must keep under a legal or evidence hold, are retained. We state this before you submit so it is not a surprise afterwards.
Blocks you have placed
Blocks you have placed on other people survive. Deleting an account does not un-protect anyone you blocked.
Backups
Deletion is not instantaneous everywhere. Live systems are updated when the request is fulfilled. Backups age out on their own schedule. On our current hosted database that window is 7 days. Until then, a backup taken before deletion can still contain the data; it is not used for live processing.
What this page does
Submitting this form records a request for our operations team to raise. It does not create or look up a formal data-rights case, and this page will not show the status of a request. For other privacy requests, email privacy@crickmatic.com.
What happens to this form
The email and optional note you send here are kept only long enough for our operations team to raise the formal request — 14 days — and are then deleted. They can also be removed sooner once that request exists. This form is not the place for a full account of events.